Upgrade includes real‑time location tracking and smart computer assistance.
Multilingual support will cover several Indian languages.
Smart dispatch will match the right emergency vehicle to each incident.
Human operators will still make important decisions.
Around 15,000 daily calls are answered, helping motorists with medical emergencies, breakdowns, and toll issues.
The new system will locate callers instantly and handle calls in many Indian languages.
It will use smart dispatch to send the most suitable ambulance, crane or patrol vehicle.
Human operators will remain central for decisions that need judgement.
The helpline currently receives about 15,000 calls each day across more than 1.46 lakh kilometres of national highways.
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