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National Consumer Helpline Refunds Over One Hundred Five Crore Indian Rupees

From April 2025 to July 2026, the National Consumer Helpline facilitated refunds totaling more than 105 crore Indian rupees across 35 different sectors.

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Key Points

5 points
1

Refunds exceed 105 crore Indian rupees.

2

166,189 consumer grievances addressed.

3

Online shopping contributed the highest refund amount.

4

Service provides pre‑litigation resolution, avoiding court.

5

Available in 17 languages through multiple digital channels.

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Summary

A total of 166,189 refund‑related complaints were resolved before any court proceedings, allowing consumers to receive money back quickly.

The online shopping sector accounted for the largest share, with over 74 crore Indian rupees refunded, followed by travel and tourism with more than 10 crore Indian rupees.

The helpline operates in 17 languages and offers assistance via a toll‑free number, WhatsApp, SMS, email, a web portal, and mobile applications, making it accessible nationwide.

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New Words to Learn

5 words
crore
A unit equal to ten million; used in Indian numbering.
sector
A part of the economy, such as online shopping or travel.
pre‑litigation
Resolving a problem before going to court.
redressal
Fixing a complaint or problem.
digital
Using computers, phones, or the internet.
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