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Key Points

5 points
1

Launch date: 7 July 2026; conclusion: 31 August 2026.

2

Identified 1,062 target cases and took up 2,131 cases from the online portal.

3

Two mid‑campaign review meetings monitored progress.

4

Total resolved cases: 2,306 out of 3,193, which is a 72 percent success rate.

5

Payments ranged from about 6 lakh to 37 lakh rupees for defence families.

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Summary

The campaign combined a preparatory phase, where ministries identified pending complaints, and an execution phase, where the department coordinated rapid case resolution.

Out of 3,193 targeted cases, 2,306 were resolved, achieving a 72 percent redressal rate.

Coordination among 40 ministries and the use of the online pension portal helped especially rural pensioners receive overdue payments.

Large sums were released to families of defence personnel, including disability and war‑injury pension arrears.

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New Words to Learn

13 words
pension
regular payment given to a person after retirement
grievance
a formal complaint about a problem
department
a branch of the government with a specific responsibility
ministry
a large government division led by a minister
campaign
an organized effort to achieve a specific goal
redressal
the process of fixing a complaint or problem
arrears
money that is overdue and has not yet been paid
defence
the armed forces of a country
disability
a physical or mental condition that limits certain activities
war injury
a injury sustained while serving in the armed forces
ex‑gratia
a voluntary payment made as a gesture of goodwill
digital divide
the gap between people who have access to the internet and those who do not
portal
an online website where services and information are provided
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