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India and Malaysia Plan New Tech Projects to Improve Public Services

India and Malaysia reaffirmed their partnership to strengthen public administration and governance reforms.

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Key Points

4 points
1

Meeting co‑chaired by senior officials from both nations.

2

Capacity‑building programmes under India’s Technical and Economic Cooperation scheme will continue for 2026‑2027.

3

Malaysia presented an Action Plan for a three‑year governance partnership.

4

Agreed to identify practical areas for cooperation to improve citizen experience.

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Summary

The second Joint Working Group meeting reviewed progress and set a roadmap for 2027‑2029.

Both countries will exchange expertise in digital government, artificial intelligence, cloud computing, cybersecurity and blockchain.

India showcased its Centralised Public Grievance Redressal and Monitoring System and the artificial intelligence chatbot ‘Samadhan Didi’.

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New Words to Learn

15 words
bilateral
when two countries work together
cooperation
helping each other
governance reforms
changes to make government work better
public administration
the work of running public services
strategic partnership
a close, long‑term friendship between countries
Joint Working Group
a regular meeting of officials from both countries
capacity building
training people to do better jobs
digital government
using computers and the internet for government services
artificial intelligence
computer programs that can think and talk like a person
cloud computing
using the internet to store and run programs instead of a single computer
cybersecurity
protecting computers from bad attacks
blockchain
a special way to keep digital records safe
roadmap
a plan that shows steps for the future
Technical and Economic Cooperation
a program where one country shares knowledge and help with another
Centralised Public Grievance Redressal and Monitoring System
an online tool where people can report problems to the government
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