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New Technologies Are Transforming Government Work – Why Ongoing Learning Matters

Artificial intelligence, quantum technology and cyber security are rapidly reshaping public administration.

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Key Points

5 points
1

Artificial intelligence, quantum technology and cyber security are changing governance.

2

Continuous learning is essential for civil servants.

3

A 15‑day refresher course covers many modern public‑service topics.

4

Effective communication with various stakeholders is a key focus.

5

Technology should support government programmes responsibly.

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Summary

Senior civil servants are required to continuously update their knowledge to keep pace with these changes.

A 15‑day refresher programme provides training on policy analysis, digital transformation, finance, health, education and communication.

The course emphasizes two‑way dialogue, feedback and the development of strong communication skills with colleagues, politicians, media and citizens.

Using emerging technologies responsibly aims to improve delivery of major government programmes while respecting constitutional duties.

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New Words to Learn

12 words
artificial intelligence
computer systems that can perform tasks that normally require human intelligence
quantum technology
technology that uses the principles of quantum physics to process information extremely quickly
cyber security
practices and tools that protect computers, networks, and data from unauthorized access or attacks
civil servant
a government employee who helps implement public policies and services
refresher programme
a short, intensive training session designed to update knowledge and skills
policy analysis
the examination of government plans and rules to understand their effects
digital transformation
the integration of digital technology into all areas of work and service
municipal finance
money matters related to city or local government services
institutional
relating to established organizations or systems
sanctity
the quality of being respected and protected as important
feedback
information given about how well something is done, used to improve it
dialogue
a two‑way conversation that shares ideas and information
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