Summary
A three‑tier mechanism at the village council, block, and district levels will use a dedicated online platform to register, monitor, and escalate unresolved cases.
Citizens can lodge complaints in person, by post, phone, or through the digital portal, and no complaint will be refused due to its format or language.
If a complaint is not settled within fifteen days, it will be automatically escalated to the next higher authority for further action.
The system aims to make the process more accessible, transparent, and accountable.