Summary
Officials must investigate a complaint in seven working days and resolve it within fifteen days.
A three‑level system – village council, block office, and district office – will work together using an online platform to register and track complaints.
Anyone can file a complaint in person, by post, phone, or through the website, and no complaint will be rejected because of its format.
Unresolved complaints after fifteen days will be sent to the next higher level until they are fixed.