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πŸ“° News ⏱ 2 min
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Key Points

4 points
1

Shift from rule‑focused to role‑focused training.

2

Capacity Building Commission created to improve learning centres.

3

Courses on yoga and artificial intelligence are popular among learners.

4

Goal is better services for citizens.

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Summary

A two‑day workshop in Lucknow brought officials from many states together to share ideas.

New digital certificates let retirees prove their age and service using a photo or fingerprint, saving them trips.

The public complaint website now handles millions of requests, fixing most of them quickly.

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New Words to Learn

7 words
competencies
the skills and abilities needed to do a job well
capacity building
helping people become more skilled and effective
biometric
identifying someone using a body part like a fingerprint
facial‑recognition
technology that matches a face to a picture to confirm identity
grievance
a complaint or problem reported to the government
tangible
something you can see or touch
institutional
related to large organizations that run public services
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